As a licensed cosmetologist for 4 years, I have been through my fair share of dealing with hair companies. It takes more than providing quality hair to be ranked as a good company.
With this in mind, I will be reviewing a hair piece from True Glory hair.
This wig was purchased with no incentive in return. The hair will be reviewed in an unbiased way and an honest review will be given on both the hair quality and the company itself.
True Glory hair was founded by Kevin, a business man that wanted to treat its customers with dignity and respect. Since 2010, the company has done just that and has continued to build a solid reputation. In 2016, Kevin teamed up with Tyler, the current CEO of the company to expand, and that’s exactly what they are doing till this day.
The store looks very professional when first signing in. They provide valuable testimonials with pictures that correlate well. They also advertise their deals clearly, while this may be a disadvantage if you aren’t fond of many pop ups.
Majority of the hair provided by the company is virgin hair which is known to be very high quality. They have a variety of different beauty products, other than hair, and even clip-in extensions which aren’t as common. This sets that company apart.
From my personal experience, I found the service support to be lacking. Their company took over two hours to respond when they claimed to be only a few minutes. Many other customers expressed the same frustration when dealing with the customer service aspect of the store.
The delivery for me was personally quite fast. The hair arrived damage-free within a week. The packaging was also quite pleasing to look at.
While the company has a vast amount of positive reviews, looking other places lead to a different outcome. The biggest problems seem to lie in the hair quality itself and the customer service of the company. These areas could be improved to lead to a better company reputation.
What I Like
- Retail stores – Allow you to experience the products physically, and you can even receive a personal consultation.
- Shop the look –Featured looks on Instagram are directly linked on the site.
- Cap – The cap is made from a mesh like material that is stretchy and breathable.
What I Don’t Like
- Customer service – Seemed a little slow and not as helpful as anticipated.
- Density – I feel as if the length and density pairing don’t work resulting in thin ends.
- Knots – The knot sixes are not consistent throughout the unit.
The strands attached to the wig are quite soft and silky. You could instantly tell as you ran your fingers through the hair and no tangles occurred.
The unit has a beautiful bounce that perfectly accentuates the rich color. While the hair was purchased in light brown I believe the color more resembles a chocolate brown with subtle red undertone.
One downside I found to the hair strands was how the hair became very thin at the ends. There is a drastic difference in the density near the top of the unit compared to the end. A higher quality wig would be relatively consistent throughout.
I was quite surprised at the hairline of this unit. The hair is advertised as pre-plucked and having baby hairs. This makes it easy to further customise the wig.
The center hairline appears to be single knots while the sides of the frontal and part have thicker knots. I would recommend removing some of the hairs from the part since the hair is so bulky there.
To care for the thicker knots in the middle all you need to do is add a little bleach. This will lighten the dark knots and give a more natural looking hairline.
This hair was purchased at a density of 150%. Natural hair usually falls around the 100% density mark making this unit just a bit more full.
If you don’t want the hair to look too fake, this unit would work better in a lower density. One thing to keep in mind is while this unit is thick and full throughout the majority of the unit, the ends start to get a little thin.
Since you are not able to alter the density on this product, it’s important to keep this in mind when selecting a length. A longer length may get too thin at the ends with this specific density.
The construction of this unit was overall pleasing but could have been improved slightly. There were a few loose strings that were not cut after being sown. If they are continually pulled on this can lead to a faster breakdown of the unit.
There were also some wefts on the nape of the unit that were not sown evenly. Since they are at the back, you won’t be able to see them but for the price I expected a little more.
While these things are not drastic, for a price tag close to $300 I would expect more. Other than these small flaws, the lace is made from a good material as well as the cap itself. It has no major flaws in terms of the way the unit was put together.
This particular unit doesn’t have the option for you to pick a cap size but does have enough adjustments to make it work for just about anyone.
The frontal takes up about 1/4th of the unit. The cap itself is made from a mesh like material that is not only strenchy but also breathable. This is desirable for anyone who lives in a hotter climate and wants the wig to conform in a natural way.
It comes with two combs pre attached, one at the nape and one right behind the frontal. It has elastic on each side to tighten with the choice of 8 different sizes. One thick strap around the lower perimeter is also available to further secure.
While accessing the store, my first thought was on how professional it looked. The company accurately highlighted the current deals, featured collections, best sellers, and new arrivals.
One beneficial thing the company mentioned was the difference they make in serving their clients. They claim to provide quality, value, and respect while shopping with them.
One of the most beneficial tools the sight has to offer is their customer testimonials. They not only included the review but they also provide pictures of the clients wearing the hair giving you a live look at the hair in action.
The pages have a banner constantly sharing deals that can be taken advantage of, including promo codes, exclusive offers, and free gifts.
The one downside was the constant pop ups. You had an ad to download their app. Also another popup that encourages you to join their email list and in return get a discount off products.
Range of Products
True Glory specializes in wigs, weaves, and other beauty products such as lashes. The company also provides 6 different types of virgin hair to choose from when shopping with them. This ensures your hair pieces are not only of high quality but also have a lot of style.
Another thing the company is known for is their 613 blonde collection. This is also virgin Brazilian hair that has a variety of high ratings. The wigs come in a wide variety of different styles, you are more than likely to find the right type of hair piece for you.
They also have clip-ins which are new to the site’s store. These are an addition that not every e-commerce store provides, setting them apart.
True glory also promotes different accessories that can be purchased but only two different products are shown. I feel as if more products should be added in order for the site to properly advertise this section.
The customer care team operates from 10 am to 5 pm Monday to Friday. This gives you a good amount of time to work with when trying to get in contact. On top of the customer support operators that are inservice via phone they also provide an email where the representative can get back to you at a later time.
There are 5 physical stores that allow you to visit in real life and there will also be associates that allow you to freely ask about the company products. If you have a note that needs to be left via the website the team strives to get back in 24 hours.
True Glory also has a live chat that allows you to ask questions and receive an answer in typically just a few minutes. Once an answer is generated you will be notified via the chat and the email you entered to start the chat. The company claims to answer in just a few minutes but it took longer in my case.
The delivery for this product was fast and the wig arrived damage free. These are both very big pluses when dealing with companies as shipping can take weeks at times. This product came in just about a week, this includes not business days.
Standard shipping is free for orders of $150 or more. For any order less than this amount this type of shipping will cost $5. A required signature will cost an additional $2 totaling to $7. The last type of shipping the company offers is overnight shipping which comes to $35, this includes a signature delivery.
The company uses both USPS and FedEx to carry out their orders. If you have any problems with the deliveries themselves it’s best to contact the shipper instead of the company to solve any problems.
What others are saying
This recent review does not look like the client was happy with the outcome of her order. She went through various different types of hair and both the hair quality and service provided didn’t live up to her standards. The company provides a 15 day return window which is a short amount of time to know whether the hair will work for you.
This is another customer who has tried to order a numerous amount of times and was still not satisfied. The quality of the hair appeared to not be good and while she was a long time customer this came to a quick end. The texture seemed to easily mat and become dry resulting in a low rating from her.